1. General Information

We, BoxSRV.net, take the protection of your personal data very seriously. This Privacy Policy provides you with information about the processing of your personal data when using our services, particularly in relation to our Minecraft server hosting.

2. Responsible Entity

BoxSRV.net
Bautzener Allee 59
02977 Hoyerswerda, Germany
Email: [email protected]

3. Data We Collect

• Server Log Data: IP addresses, access times, requested resources.
• Account Information: Email address and other service-related data (if linked).
• Payment Information: Processed via external providers.
• Analytics Data: Collected via self-hosted Matomo.
• User-Uploaded Files: Any files uploaded to servers as part of our hosting services.

4. Purpose of Data Processing

We process your data to provide our services, ensure security, analyze and improve our offerings, and comply with legal obligations.

5. Cloudflare Usage

We use Cloudflare for security and performance optimization. Cloudflare processes connection data. More details: Cloudflare Privacy Policy.

6. Matomo Analytics

We use self-hosted Matomo for analytics. No data is shared with third parties, and tracking is done without cookies where possible.

7. Data Retention

We retain data only as long as necessary:

• Log files: Stored for up to 90 days unless needed for security investigations.
• User-uploaded files: Retained as long as their servers are active. If deleted, associated files are removed permanently.

8. Age Requirement

We assume that every user who registers a panel account is over the age of 18.

9. GDPR Compliance

We fully comply with the General Data Protection Regulation (GDPR) regarding user data processing, retention, and security.

10. Backup Policy

Users are responsible for their own backups. We make server-wide backups frequently and retain them indefinitely or until BoxSRV.net is deleted.

11. Account Deletion

To request account deletion, contact [email protected]. Upon deletion, all account data is removed except for Minecraft server data.

12. Data Security

We implement technical and organizational security measures to protect your data from unauthorized access, loss, or manipulation.