These Terms govern every use of the Services. Conflicting general terms from the Customer are rejected. Mandatory statutory rights—especially under EU consumer law—remain unaffected.
Provide accurate information and keep login credentials confidential. You must promptly report any unauthorised access.
Planned maintenance is announced ≥ 24 h in advance by email and status page. Unplanned emergency maintenance is executed as swiftly as reasonable.
Failure to reach 99 % monthly uptime on paid plans entitles you to a service credit of one day’s fee per full percentage point below 99 %, capped at 100 % of the monthly charge.
We perform daily host‑level snapshots, but the Customer remains solely responsible for creating and verifying their own backups through the control panel.
Free servers with less than 15 minutes of total playtime within their first 7 days of existence will be deleted without warning; data will not be retained.
Free servers with no player login for 14 consecutive days will be permanently deleted without prior notice; all associated data will be purged. We do not send inactivity reminders—monitor your own activity to avoid loss.
Servers owned by VIP‑rank players are exempt from the 14‑day inactivity rule. The 7‑day / 15‑minute requirement still applies.
Servers created via in‑game Minecraft commands without an associated email address may be deleted at any time without prior notice.
Private customers may withdraw from paid contracts within 14 days of first purchase without giving reasons (Directive 2011/83/EU).
If services have already begun during the withdrawal period, you owe a proportionate amount corresponding to the services already provided.
You may cancel via the dashboard at any time; termination is effective at the end of the current billing cycle unless you request earlier deletion. We may terminate for cause—particularly violations of Sections 5 or 8—with immediate effect.
We are liable without limitation for intent and gross negligence and for injury to life, body or health. For slight negligence we are liable only for breach of essential contractual duties and then limited to typical, foreseeable damages. Liability under the German Product Liability Act remains unaffected.
We may amend these Terms for valid reasons (e.g. legal changes, security, new features). Customers will be informed by email at least 30 days before changes take effect. If you object, you may terminate the contract before the effective date.
German law applies, excluding UN sales law.
If you are a merchant (Kaufmann), exclusive jurisdiction is Hoyerswerda, Germany.
The EU Commission’s Online‑Dispute‑Resolution (ODR) platform is available at https://ec.europa.eu/consumers/odr. We are not obliged and do not participate in alternative dispute resolution before a consumer arbitration board.
If any clause is or becomes invalid, the remainder remains effective. The invalid clause will be replaced by a valid one that comes closest to the economic purpose. No verbal side agreements exist.
BoxSRV.net · Tiziano Santo Metzler
Bautzener-Allee 59, 02977 Hoyerswerda, Germany
Email: [email protected] · Phone: +49 1590 1084284
Last updated 06 May 2025 – please revisit regularly for updates.